Call Waiting Features - Panasonic KX-NCP500 Manual Manual

3.1.11 CALL WAITING FEATURES

Feature Manual References
3.1.21 COS (Class of Service)
Operating Manual References
1.3.11 Call Transfer
1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension
3.1.11 CALL WAITING FEATURES
Description
Used to inform a busy extension that another incoming call is waiting. The busy extension user can answer
the second call by disconnecting the current call or placing it on hold.
The following notification method can be assigned for each extension depending on the call waiting and the
telephone type:
a.
Call Waiting Tone: Tone from the handset or built-in speaker
b.
OHCA: Voice from the built-in speaker
c.
Whisper OHCA: Voice from the handset
d.
Off: No notification.
Call Type
Intercom Call
CO Line Call
*1
Including a doorphone call, call via an incoming call distribution group, and a CO line call transferred from another extension.
*1
Call Waiting is also known as Busy Station Signaling (BSS).
Conditions
•
Automatic Call Waiting
Through system programming, it is possible to select whether a call waiting tone is automatically sent to
the extension when receiving CO line calls, doorphone calls, external sensor calls and hold-recall calls.
Through system programming, it is also possible to select whether extensions will receive Automatic Call
Waiting from intercom calls.
•
Call Waiting call for an extension in a VM group (DPT/DTMF) is not available.
•
Data Line Security
Setting Data Line Security cancels the Call Waiting setting. (® 4.1.1 Data Line Security)
•
Caller Information
With the Call Waiting tone, the caller's information flashes on the display for five seconds, followed by a
10-second pause, then flashes again for five seconds.
•
Call Waiting from the Telephone Company
Besides the Call Waiting service within the PBX, the Call Waiting tone offered by an analog line from the
telephone company informs the extension user of another incoming CO line call that is waiting. He can
answer the second call by disconnecting the current call or placing it on hold using EFA. For details, consult
your telephone company.
48 Feature Manual
DPT
Call Waiting tone/
OHCA/Whisper
OHCA/Off
Call Waiting tone/Off
Notification Method
IP-PT
Call Waiting tone/
Whisper OHCA/Off
Other Telephone
Call Waiting tone/Off
Document Version 2009-12