Voice Response System (Vrs) - NEC Aspire Product Description

Section 3: Features

Voice Response System (VRS)

• Available - 16 Channels
Description
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The DSP daughter board provides the option for Voice Response System (VRS) which gives the system
voice recording and playback capability. This enhances the system with:
VRS Messages - are 48 system messages used for the General Message, Automated Attendant greet-
ings and the 900 Preamble
General Message - provides a prerecorded message to which any user can listen
Personal Greeting - lets an extension user record a message and forward their calls. Callers to the
extension hear the recorded message and are then redirected.
Park and Page - parks a call at an extension and automatically pages the user to pick it up
Automated Attendant (Operator Assistance) - answers incoming calls, plays a greeting to the caller
and then lets the caller directly dial a system extension
Transfer to the VRS - Any extension user can Transfer their outside call to the VRS.
Voice Prompting Messages - plays call and feature status messages to users
900 Preamble - alerts callers using 900 lines of the cost and features of the "pay-per-call" service
Time, Date and Station Number Check - lets a keyset extension user quickly hear a recording for the
time, date, or the extension's number.
VRS Messages
The VRS allows you to record up to 48 VRS messages. You allocate these messages for Automated Atten-
dant greetings, the General Message and the 900 Preamble message.The maximum duration of any one VRS
message is not programmable. VRS messages are battery backed up. Once recorded, the VRS will retain the
VRS Messages in memory for up to 14 days provided the battery in the module is fully charged. (To fully
charge the battery, plug the VRS into a working system for about 24 hours.)
Any on-premise extension, DISA or DID caller can listen, record and erase VRS Messages (unless restricted
in programming). DISA and DID callers use the same procedures as on-premise users, except that they must
additionally enter a VRS password.
General Message
A General Message is a prerecorded message available to all callers. A General Message typically contains
important company information that all employees should hear. To hear the General Message, an employee
can go to any keyset and press 4 (for General Message). You can restrict the ability to record the General
Message in an extension's Class of Service. This allows you to give recording capability to the System
Administrator or Communications Manager, for example, but not any employee.The MW LED at each tele-
phone flashes when a new General Message is recorded. Once the extension user listens to the message, the
MW LED goes out.
Personal Greeting
Personal Greeting allows an extension user to record a message and forward their calls. Callers to the exten-
sion hear the recorded message and are then forwarded to the new destination. With Personal Greeting, an
extension user can add a personal touch to their Call Forwards. For example, a user can record:
"Hi. This is John Smith. I'll be out of the office today. In my absence, Mary Jones can answer all your ques-
tions. Please hold on for Mary. "
Aspire
Product Description