Automatic Route Selection - NEC Aspire Product Description

Section 3: Features

Automatic Route Selection

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Description
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- Escape from Queue with NVM-Series
Escape From Queue uses NVM-Series Call Routing Mailboxes for announcement mes-
sages to provide callers with enhanced options while in queue. After listening to this type
of announcement, they can either wait in queue or dial a digit for an alternate destination.
The destination is typically the operator, a mailbox or an extension.
- Programmable Wrap-up Timer
When an agent finishes their call, the system automatically starts a wrap-up timer and
blocks any ACD calls to the agent. This gives them time to complete important logs and
records before a new call comes in. When the timer expires, the system returns the agent to
the ACD Group to handle new callers.
- InDepth and inDepth+
InDepth and inDepth+ are Windows-based Management Information Systems that work
with the system's built-in ACD. These ACD/MIS systems enhance the system with real
time statistics and reports on ACD Group traffic patterns and usage.
ACD Queue Status System Updates Changed
The system follows programming to determine whether or not the Queue Status Information will be
displayed, how long it should display, and how often the system refreshes the queue information.
This change allows quicker system performance as it reduces the number of signals the system
must send.
ACD Group as Overflow Destination
The system can transfer an overflow call to a specific ACD Group or to voice mail using Program
41-09. When Program 41-08-02: ACD Overflow Destination has the ACD Overflow Destination set
to '65', the system will overflow the call to the ACD Group programmed in Program 41-09. (The
system will not allow you to program an ACD group with that ACD group as the overflow.)
For more on Automatic Call Distribution, refer to the ACD Manual
Automatic Route Selection (ARS) provides call routing and call restriction based on the digits a user
dials. ARS gives the system the most cost-effective use of the connected long distance carriers.
ARS is an on-line call routing program that you can customize (like other system options) from a
display telephone. ARS accommodates 200 call routing choices - without a custom-ordered rate
structure database. With ARS, you can modify the system's routing choices quickly and easily. This
is often necessary in today's telecommunications world where the cost structure and service
choices frequently change.
Aspire
(P/N TBD).
Product Description