Brother MFC-J5520DW User Manual page 61

Error Message
Cannot Detect
Cannot Detect Ink
Volume
Cannot Print
Replace ink.
Comm.Error
Connection Failed
Cause
You installed a new ink cartridge too
quickly and the machine did not
detect it.
An ink cartridge is not installed
correctly.
A used ink cartridge was reinstalled.
If you are not using Genuine Brother
Innobella ink, the machine may not
detect the ink cartridge.
The ink cartridge must be replaced.
The new ink cartridge has an air
bubble.
The wrong Brother model ink
cartridge was installed.
If you are not using Genuine Brother
Innobella ink, the machine may not
detect the ink volume.
One or more of the ink cartridges
have reached the end of their life. The
machine will stop all print operations.
While memory is available, black and
white faxes will be stored in the
memory. If a sending machine has a
color fax, the machine's "handshake"
will ask that the fax be sent as black
and white. If the sending machine has
the ability to convert it, the color fax
will be stored in the memory as a
black and white fax.
Poor telephone line quality caused a
communication error.
You tried to poll a fax machine that is
not in Polled Waiting mode.
Troubleshooting
Action
Take out the new ink cartridge and
reinstall it slowly and firmly until it
latches.
(See Online User's Guide: Replace
the Ink Cartridges.)
Remove the used ink cartridge and
install a new one.
Use a new Genuine Brother Innobella
Ink Cartridge. If the error is not
cleared, call Brother Customer
Service.
Replace the ink cartridge with a new,
genuine Brother ink cartridge.
Slowly turn the ink cartridge so that
the ink supply port is pointing
downward, and then reinstall the
cartridge.
Check the model numbers of the ink
cartridges and install the correct ink
cartridges. (See Supplies
on page 83.)
Use a new Genuine Brother Innobella
Ink Cartridge. If the error is not
cleared, call Brother Customer
Service.
Replace the ink cartridges.
(See Online User's Guide: Replace
the Ink Cartridges.)
Send the fax again or connect the
machine to another telephone line. If
the problem continues, call the
telephone company and ask them to
check your telephone line.
Check the other fax machine's polling
setup.
B
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