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Receiving problems
Your fax machine reports an operating error or fails to perform the required function. Before you make an
unnecessary call on your service technician, take your time and see if you can help yourself. This checklist will
help you recognise and eliminate errors.
Problem
You press START to
receive an document. But
you receive nothing.
Your recording paper is not
fed out.
The dcoument received is
difficult to read.
You receive a completely
blank document.
The document received is
partially printed.
You can send fax
messages without any
problem, although you
cannot receive any.
Possible causes ...
Your machine displays an error.
The fax machine is not
correctly connected.
The display is blank.
There is still a document in the
feeder.
Your fax machine is set in
manual receiving mode and you
replaced the handset before
pressing START.
The operator control panel is
not closed.
The recording paper in your
machine is jammed.
Document quality is poor.
The recording paper quality is
poor.
The sender made a mistake
when loading the document.
The operator control panel of
your fax machine is not closed
properly on both sides.
Receiving protection is
activated.
... and solutions
If the display gives an error message,
clear the fault and delete the display with
STOP .
Check the wiring. See
page
Check there is power on the machine.
The machine must be switched on (see
page
9).
Press STOP and remove the document.
When receiving the next fax, be sure to
replace the handset only after you have
pressed START.
Close the cover. Both sides of the cover
must be firmly locked in place.
Remove the jammed paper (see
page
147).
Ask the sender to reset the resolution
and contrast or improve the quality of the
document e.g. by making the print on the
photocopy darker, enlarging or reducing.
Then have it send again.
Use acceptable recording paper (see
page
10).
Check whether the sender loaded in the
correct manner.
Close the cover. Both sides of the cover
must be firmly locked in place.
Switch off receiving protection (see
page
34).
145
9.
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