Printing Quality Problems - Dell 5330dn User Manual

The printer selects
print materials from
the wrong paper
source.
A print job is
extremely slow.
Half the page is
blank.
The printer prints,
but the text is wrong,
garbled, or
incomplete.
Pages print, but are
blank.
The illustrations print
incorrectly in Adobe
Illustrator.

Printing Quality Problems

The inside of the printer may be dirty or improper paper loading may reduce the print quality. See the table below to clear the problem.
Condition
Light or faded print
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Check the printer for the following:
The connection cable between the
computer and the printer is not
connected properly.
The connection cable between the
computer and the printer is defective.
The printer may be configured
incorrectly.
The printer driver may be incorrectly
installed.
The printer is malfunctioning.
The paper source selection in the printer
properties may be incorrect.
The job may be very complex.
The page orientation setting may be
incorrect.
The paper size and the paper size
settings do not match.
The printer cable is loose or defective.
The wrong printer driver was selected.
The software application is
malfunctioning.
The operating system is malfunctioning.
The toner cartridge is defective or out of
toner.
The file may have blank pages.
Some parts, such as the controller or
the board, may be defective.
The setting in the software application
is wrong.
Suggested solutions
If a vertical white streak or faded area appears on the page:
The toner supply is low. You may be able to temporarily extend the toner
l
cartridge life. See "Redistributing
quality, install a new toner cartridge.
The paper may not meet paper specifications; for example, the paper is too
l
moist or too rough. See "Paper
If the entire page is light, the print resolution setting is too low or the toner
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save mode is on. Adjust the print resolution and turn the toner save mode
off. See "Graphic Tab".
A combination of faded or smeared defects may indicate that the toner
l
cartridge needs cleaning. See
The surface of the LSU part inside the printer may be dirty. Clean the LSU
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(see "Cleaning the Interior").
The front or rear door is not closed.
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Paper is jammed.
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No paper is loaded.
l
The toner cartridge is not installed.
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If a printer system error occurs, contact your
service representative.
Disconnect the printer cable and reconnect
it.
If possible, attach the cable to another
computer that is working properly and print
a job. You can also try using a different
printer cable.
Check the printer properties to ensure that
all of the print settings are correct.
Remove the printer driver and then reinstall
it. See "Uninstalling Software" and
"Installing Software in Windows"
respectively.
Check the display message on the operator
panel to see if the printer is indicating a
system error.
For many software applications, the paper
source selection is found under the Paper
tab within the printer properties. Select the
correct paper source. See "Paper Tab".
Reduce the complexity of the page or try
adjusting the print quality settings.
The maximum print speed of your printer is
50 PPM for Letter-sized paper.
Change the page orientation in your
application. See "Layout Tab".
Ensure that the paper size in the printer
driver settings matches the paper in the
tray.
Disconnect the printer cable and reconnect.
Try a print job that you have already
printed successfully. If possible, attach the
cable and the printer to another computer
and try a print job that you know works.
Finally, try a new printer cable.
Check the application's printer selection
menu to ensure that your printer is
selected.
Try printing a job from another application.
Exit Windows and reboot the computer.
Power the printer off and then back on
again.
Thoroughly shake the toner. See
"Redistributing Toner".
If necessary, replace the toner cartridge.
Check the file to ensure that it does not
contain blank pages.
Contact a service representative.
Print the document by selecting Download
as Bit Image in the Advanced Options
window of the Graphic properties.
Toner". If this does not improve the print
Specifications".
"Cleaning the Interior".