Queuing Feature - Panasonic KX-TDA100 Features Manual

1.2.2.3

Queuing Feature

Description
When a preprogrammed number of extensions (
incoming call distribution group are busy, additional incoming calls can wait in a queue. The
number of calls which can be in the waiting queue is programmable (
[628]).
While calls are waiting in the queue, the calls are handled by the Queuing Time Table (
Queuing Time Table [630]), which can be assigned for each time mode (day/lunch/break/night)
( 2.2.4 Time Service). Each Queuing Time Table has a specified number of sequences. The
following procedures are provided to make up a Queuing Time Table:
[Procedure Table]
Command
OGM a
b
Sequence c
Overflow
Disconnect
None
(No command)
[Programming Example of Queuing Time Table]
Queuing
Time
Table
No.
01
02
03
:
Sequences in Queuing Time Table [631]
*1 :
*2 : The call will be disconnected if the destination is not determined after sequence 16.
Description
An outgoing message (OGM) a
(01–64 [with the KX-TDA100/KX-
TDA200] or 01–32 [with the KX-
TDA15/KX-TDA30]) is sent to the
caller.
5 s Puts the caller in the waiting
queue for b (01–16)
Redirects to sequence c (01–16). None
Redirects to overflow destination. None
Disconnects the line.
Redirects to the next sequence.
Sequence Sequence
01 02
OGM 01 6 5 s
: :
Maximum Number of Agents [632]) in an
After the outgoing message (OGM),
Music on Hold will be sent and redirects
to the next sequence.
If an outgoing message (OGM) has not
5 seconds. been sent to the caller, the caller hears
a ringback tone.
If an outgoing message (OGM) has
been sent to the caller, the caller hears
Music on Hold.
None
If assigned on sequence 01, the
Queuing Time Table will not be
activated.
*1
Sequence
Sequence Sequence
03 04
OGM 03 Overflow
: :
1.2 Receiving Group Features
Queuing Call Capacity
Condition
Sequence
...
16 *2
: :
Feature Guide 49