Chapter 6 Maintenance; Periodic Backup; Maintenance Service; Maintenance Support Period - Fujitsu ETERNUS DX100 S4 Basic Operation Manual

Chapter 6
Maintenance
This chapter describes maintenance once the ETERNUS DX starts to be operated.
6.1

Periodic Backup

In case of an unexpected problems, important data should be regularly backed up.
6.2

Maintenance Service

This section explains the ETERNUS DX maintenance service.
When performing maintenance service, the maintenance engineer connects a PC used for maintenance to
the ETERNUS DX. Also, the maintenance engineer may require information that is necessary for perform-
ing maintenance operations. If the maintenance engineer has any requirement, we ask that they be han-
dled.
6.2.1

Maintenance Support Period

The standard maintenance support period for ETERNUS DX is five years from the date of purchase, or is de-
fined in your service level agreement (SLA). Contact your sales representative for details if you prefer to ex-
tend the period.
6.2.2

Replacing Batteries

The batteries of the ETERNUS DX100 S4/DX200 S4 are expendable components that need to be replaced peri-
odically.
Batteries can be replaced during regular maintenance free of charge. For customers without a maintenance
contract, replacement requests (payment required) must be made.
FUJITSU Storage ETERNUS DX100 S4/DX200 S4, ETERNUS DX100 S3/DX200 S3 Hybrid Storage Systems Operation Guide (Basic)
Do
We recommend that you backup important data regularly. If the ETERNUS DX fails
•
and the data has not been backed up, it may be lost.
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