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■ File Name
The log file exported to a USB flash drive using Counter key is named by the rule of "date/ time+serial number+MNCONT version
+Debuglog@Cnt123(retrieval method).bin".
Example:
20100510_12-35-ENS00059-V01.54_debulog@Cnt123.bin
NOTE:
The date and time added to the file name are the date and time when the log is transferred. When the machine is not correctly
running, the time may not become the local time. In this case, it becomes the Greenwich mean time.
Saving to a USB device using download mode (Method 1)
■ Overview
Start the machine in download mode and save (collect) the log archive saved in the auto save area to the USB flash drive.
NOTE:
This operation obtains the log archive already saved to the auto save area but cannot obtain the latest log archive. To obtain the
latest logs, it is recommended that you refer to "Flow of Determining the Procedure for Obtaining Logs" to save (collect) logs to a
USB flash drive.
Operation
Operation in download mode
■ Operation Procedure
1. Start the machine in download mode.
Execute the following service mode.
• COPIER > Function > SYSTEM > DOWNLOAD
2. Connect the USB flash drive to the USB port.
3. When [Root Menu (USB)] is displayed, press [8] key on the Control Panel to select [8]: Download File.
4. When [Download File Menu (USB)] is displayed, press [1] key on the Control Panel to select [1]: SUBLOG Download.
*1. Logs need to be saved to the machine HDD in advance using Counter key + numeric key.
Storage destination
USB flash drive
463
Collected logs
Manual logs
Automatic logs
*1
6. Troubleshooting
Continuous logs
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Table of Contents
Troubleshooting
