Troubleshooting - Silvercrest STMS 2017 A1 User Manual And Service Information

Wireless keyboard with wireless mouse STMS 2017 A1

Troubleshooting

If after installation the wireless keyboard and the wireless mouse do not respond, please test the following:

Check that the batteries have been inserted properly (with the poles pointing in the right
direction).

Check that the USB Nano Receiver is connected to the computer properly (see page 57 –
Connecting the USB Nano Receiver).

Try another USB port.

Please note that when using multiple sets the different components such as the wireless mouse,
wireless keyboard and USB nano receiver cannot be swapped.

Check the battery power (insert new batteries, if required).

Please note that you need to use a mat (e.g. mouse pad) if you intend to use the mouse on a
glass surface or glossy surface.
If the icons for "Num Lock", "Caps Lock" and/or "Scroll Lock" do not appear in the task bar, please try the
following:

Check the taskbar settings to see if inactive icons are hidden. Disable this function to show all
icons at all times.
When typing on the wireless keyboard unexpected characters appear, please check the following:

Check if the proper input language has been set in Control Panel.

Restart your computer and check the keyboard input again.
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