Pop-Up Messages And Troubleshooting; Pop-Up Messages - Philips DreamStation 2 User Manual

4. Pop-up messages and troubleshooting

Pop-up messages

Device pop-up messages may appear on your screen to alert you of a required action,
device status update, or reminder. When the pop-up message appears, follow any required
actions. See table below or the "Troubleshooting" section later in this manual for additional
solutions to problems you may be experiencing. Tap "Dismiss" to close the pop-up
message.
If you are unable to resolve the problem, contact your home care provider or Philips.
Message Message
type
Blocked air inlet
Alert
Remove any obstructions
from the inlet or filter. Clean or
replace filter as needed.
Low leak
Alert
Ensure mask and tube are
connected properly without
any obstruction.
Contact support
Alert
There may be a problem with
your heated tube. Therapy will
run without heating the tube.
Contact Support
Alert
There may be a problem with
your humidifier. Therapy will
run without humidification.
Possible cause/additional action
Blockage at device inlet
Blockage at tube or mask
Check tube is not crushed or folded such that air
flow is restricted.
Heated tube may be overheated or damaged.
Turn off device.
Detach heated tube from humidifier, make sure that
tube is not covered or obstructed, and then reattach
to humidifier.
If alert continues, contact your provider.
Turn off device and disconnect from power. Visually
check that electrical contacts are clear, then
reconnect power cord. If alert continues, contact
your provider.
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