Symptom
The Ready lamp is
not on or is not
flashing after
executing the print
command
Printouts are not
output from the
Printer even though
the Ready lamp is on
or flashing
Cannot Print in Windows
Symptom
The printer does not
print
Cannot print with
TCP/IP
Possible Cause
Is the printer properly configured for use
through a network? (When on a network.)
The network has a problem. (When on a
network).
Is the printer off?
There may be data remaining in the printer. Cancel printing or force the remaining data
Possible Cause
®
Example for Windows
Does Pause Printing appear in the
printer window?
Is the printer off?
Is the parallel, USB, or Ethernet interface
cable loose or disconnected?
Is the printer's IP address set correctly?
(When using TCP/IP.)
Is there a reception filter?
Print the printer configuration list to check
the network settings.
Correct any inappropriate settings.
See the Network User's Guide on the
CD-ROM.
Check that the printer is on and execute the
print command from the computer one
more time.
If the problem persists, call your system
administrator.
Press the I on the power switch to turn the
printer on.
See Turning the Printer On and Off on page
2-4.
to be printed out.
See Cancel Printing on page 2-13.
XP
When printing stops because of an error,
the printer sometimes switches to the
Pause Printing state. Follow the steps
below to release the printer from the Pause
Printing state.
1. On the Start menu, click Printers and
2. Double-click the appropriate printer.
3. In the printer window, click the Printer
4. On the Printer menu, if Pause Printing
Press the I on the power switch to turn the
printer on.
See Turning the Printer On and Off on page
2-4.
Turn the printer off and check the interface
cable. If necessary, reconnect it, then turn
the printer back on.
The IP address might be different. Call your
system administrator and set the correct IP
address.
Use the printer configuration list to confirm
the current IP address.
Call your system administrator to find out if
there is a reception filter set.
Action
Action
Faxes.
menu.
is selected, click it to unselect it.
TROUBLESHOOTING 5 - 4