Returning Of Defective Equipment - Fujitsu 5GRUDB3 User Manual

Installation

Returning of Defective Equipment

4.4
Returning of Defective Equipment
Defective equipment must be returned to Fujitsu for repair or replacement which requires a Return Material
Authorization (RMA).
If you have purchased TAC support, contact FTAC to assist with equipment failures. FTAC can help with a Unit
Investigation Request (UIR):
Phone: 1-800-USE-FTAC (1-800-873-3822)
Online: https://partners.fnc.fujitsu.com
If you have not purchased TAC support for the product or for issues related to packaging/physical defects, contact
Order Management in Richardson, Texas, to obtain instructions and an RMA number:
Phone: 1-800-525-0303
Email: order_admin@fujitsu.com
Online: https://partners.fnc.fujitsu.com
Note: To use the online RMA request tool, establish a Partners account and contact Order Management to have
the RMA request tool added to the account.
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Issue 1.1, May 2021
Release 1.0
(Partners account required)
(Partners account required)
94
Fujitsu and Fujitsu Customer Use Only