❏ Adjust the color settings in your application software or your
printer driver. For instructions, see "Using the Advanced
settings" on page 2-11 for Windows or "Using the Advanced
settings" on page 4-8 for Macintosh.
❏ Run the Head Cleaning utility. If colors are still incorrect or
missing, replace the color ink cartridge. If the problem
persists, replace the black ink cartridge. See "Replacing an Ink
Cartridge" on page 7-2.
Blurry or smeared printout
Try one or more of these solutions:
❏ Make sure your paper is dry and the printable side is facing
up. Also, make sure you're using an acceptable paper type.
See "Paper" on page B-2 for specifications.
❏ Select Automatic as the Mode setting on your printer driver's
Main menu (Windows) or in the Print dialog box (Macintosh).
❏ If the paper is curled toward the printable side, flatten it or
curl it slightly toward the opposite side.
❏ Set the adjust lever to the "+" position, and make sure the
Media Type setting in your printer driver is correct.
❏ Remove each sheet from the output tray as it is printed,
especially if you are using transparencies.
❏ If you're printing on glossy media or transparencies, place a
support sheet (or a sheet of plain paper) beneath the stack. Or,
load one sheet at a time.
❏ Run the Head Cleaning utility.
❏ Run the Print Head Alignment utility.
9-12
Troubleshooting