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Troubleshooting
Error and Maintenance Messages
As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this
happens, your machine identifies the error or required routine maintenance and shows the appropriate message.
The most common error and maintenance messages are shown in the table.
You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's
FAQs & Troubleshooting page at support.brother.com.
Related Information references are at the bottom of this page.
Error Message
B&W Print Only
Cannot Clean XX
Cannot Initialize XX
Cannot Print XX
Cannot Detect
Cannot Detect Ink
Volume
> Error and Maintenance Messages
Cause
One or more of the colour ink cartridges
have reached the end of their lives.
You can use the machine in monochrome
mode for approximately four weeks
depending on the number of pages you
print.
While this message appears on the LCD,
each operation works in the following way:
•
Printing
If the media type is set to Plain Paper
and you selected Greyscale in the
printer driver, you can use the machine
as a monochrome printer.
•
Copying
If the paper type is set to Plain
Paper, you can make copies in
monochrome.
The machine has a mechanical problem.
-OR-
A foreign object, such as a paper clip or a
piece of ripped paper, is in the machine.
You installed a new ink cartridge too
quickly and the machine did not detect it.
An ink cartridge is not installed correctly.
If you are using non Brother Original ink,
the machine may not detect the ink
cartridge.
The new ink cartridge has an air bubble.
The wrong Brother model ink cartridge
was installed.
If you are using non Brother Original ink,
the machine may not detect the ink
volume.
Action
Replace the ink cartridges.
See Related Information: Replace the Ink
Cartridges.
Although the Cause column lists options
for using the machine after this error
appears, you may not be able to use the
machine until you replace one or more of
the ink cartridges under the following
condition:
If you unplug the machine or remove the
ink cartridge.
Open the scanner cover and remove any
foreign objects and paper scraps from
inside the machine. If the error message
continues, disconnect the machine from
the power for several minutes, and then
reconnect it.
See Related Information: Paper is
Jammed Inside and in the Front of the
Machine (Jam Inside/Front).
Take out the new ink cartridge and
reinstall it slowly and firmly until it locks
into place.
See Related Information: Replace the Ink
Cartridges.
Replace the ink cartridge with a Brother
Original ink cartridge. If the error message
remains, contact Brother customer service
or your local Brother dealer.
Slowly turn the ink cartridge so that the
ink supply port is pointing downwards,
and then reinstall the cartridge.
Check the model numbers of the ink
cartridges and install the correct ink
cartridges.
Replace the ink cartridge with a Brother
Original ink cartridge. If the error message
233
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