Abb Support; Introduction; Contact Information; Providing Information - ABB Arc Guard System TVOC-2 Installation And Maintenance Manual

Trouble shooting

ABB support

Introduction

Contact informa-
tion
Providing informa-
tion
60
If you have problem with your Arc Guard System, contact ABB for support.
ABB AB
Cewe Control
SE-721 61 VÄSTERÅS, Sweden
Telephone +46 21 32 07 00
Telefax +46 21 12 60 00
www. abb.com/lowvoltage
To get faster support when contacting ABB support it is beneficial to be pre-
pared to answer the following questions:
• Description of how the error occured.
• Which Arc Guard System modules are used, setup and configuration.
• Readings on LEDs and display.
• Output signals.
• What is the general situation.
• Application, location, ambient conditions.
• What has happened, situation before error, any event that happened in connec-
tion with error.
• Have you done trouble shooting? What did you check?
• Which are your findings?
Note!
It is also important to know the serial number.
See label on Arc Monitor.
To get the Arc Monitors Revision Information, see chapter HMI functions, "2
Diagnostics" on page - 65