HP 82479A Owner's Manual page 187

Care, Warranty, and Service Information
International Service Information
Not all Hewlett-Packard service centers offer service for all models of HP products. However, if you
bought your product from an authorized Hewlett-Packard dealer, you can be sure that service is available
in the country where you bought it.
If you happen to be outside the country where you bought your unit, you can contact the local
Hewlett-Packard service center to see if service is available for it. If service is unavailable, please ship the
unit to the address listed above under Obtaining Repair Service in the United States. A list of service
centers for other countries can be obtained by writing to that address. All shipping, reimportation
arrangements, and customs costs are your responsibility.
Service Repair Charge
There is a standard repair charge for out-of -warranty repairs. The repair charges include all labor and
materials. In the United states, the full charge is subject to the customer's local sales tax. In European
countries, the full charge is subject to Value Added Tax (VAT) and similar taxes wherever applicable. All
such taxes will appear as separate items on invoiced amounts.
Computer products damaged by accident or misuse are not covered by the fixed repair charges. In these
situations, repair charges will be individually determined based on time and materials.
Service Warranty
Any out-of -warranty repairs are warranted against defects in materials and workmanship for a period of
90 days from date of service.
Shipping Instructions
Should your unit require service, return it with the following items:
eo A completed Service Card, including a description of the problem.
e A sales receipt or other proof of purchase date if the one-year warranty has not expired.
The product, the Service Card, a brief description of the problem, and (if required) the proof of purchase
date should be packaged in adequate protective packaging to prevent in-transit damage. Such damage is
not covered by the one-year limited warranty; Hewlett-Packard suggests that you insure the shipment to
the service center. The packaged unit should be shipped to the nearest Hewlett-Packard designated
collection point or service center. Contact your dealer for assistance. (If you are not in the country where
you originally purchased the unit, refer to "International Service Information" above.)
Whether the unit is under warranty or not, it is your responsibility to pay shipping charges for delivery to
the Hewlett-Packard service center.
After warranty repairs are completed, the service center returns the unit with postage prepaid. On
out-of -warranty repairs in the United States and some other countries, the unit is returned C.O.D.
(covering shipping costs and the service charge).