Table of Contents
Advertisement
Troubleshooting
1. Cannot make a call using a phone number.
Check that you did not misdial the number..
Remember.to.dial.a.country.code.and.area.code.for.all.calls.when.using.
a.telephone.handset.to.make.video.calls.
The VideoPhone is not connected to the Internet.
The VideoPhone is not registered with the Directory Service..
It. may. take. the. VideoPhone. up. to. 10. minutes. to. register.. Verify. all.
network.settings,.including.DNS...
The other party is not registered with the Directory Service.. .
If. you. are. calling. someone. who. has. an. videoconference. .
endpoint.besides.a.DVC-1000.VideoPhone,.you.will.have.to.make.
direct.IP.calls.to.them..If.the.other.party.has.a.DVC-1000.VideoPhone.
and. you. cannot. connect. to. them. via. the. Directory. Service,. they. are.
probably.not.registered.
2. Cannot make direct IP calls.
VideoPhone is not connected to the Internet. See. the. Internet.
Connection.section.in.this.Troubleshooting.Guide.
The person you are trying to call is unreachable.. Ensure. the. IP.
address.of.the.person.you.are.trying.to.call.is.correct.
3. Telephone or television produces an off-hook signal.
Telephone is off the hook. Hang up the phone.
4. Telephone or television produces a fast busy signal.
Person you are trying to call is not registered with the directory
service.. Call. the. person. using. direct. IP. or. wait. until. the. person. is.
registered.with.the.directory.service.
Person you are trying to call is in a call or has rejected your call..
Try.your.call.at.a.later.time.
48
Advertisement
Table of Contents
