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Troubleshooting (continued)
18. VideoPhone cannot obtain IP address automatically
Not properly connected to a DHCP server..Check.connection.to.LAN,.
by verifying a link light on the back of the VideoPhone. Make sure that
the.router.is.setup.for.DHCP..Consult.either.your.router's.user.manual.
for.reference.or.your.network.administrator.
IP address is not accessible to the VideoPhone. .
Need.to.statically.assign.an.IP.address,.subnet.mask,.gateway.and.DNS.
values..If.the.VideoPhone.is.on.a.private.network.consult.your.router's.
user.manual.or.network.administrator.
Broadband Modem not enabled to assign more than one private IP
(This is common in DSL environments)
Reset.modem..Once.booted,.connect.the.VideoPhone.and.allow.the.
DHCP.function.to.assign.an.IP.(be.sure.both.the.DHCP checkbox.on.
the.Network.Address.screen.and.the.Auto-detect Public IP checkbox.
on.the.Public.IP.Address.screen.are.checked.
19. VideoPhone reports packet loss.
Incorrect Network Speeds..See.Incorrect.Network.Speeds.section.in.
this.Troubleshooting Guide.
Network line is congested..If.the.packet.loss.is.from.one.to.six.percent.
it.will.probably.be.due.to.network.congestion..The.VideoPhone.will.be.
able.to.recover.
20. VideoPhone is not connected to the Internet.
Ethernet cable is not properly plugged into the VideoPhone. Ensure.
that.the.RJ-45.cable.is.properly.plugged.into.the.back.of.the.VideoPhone.. .
A.steady.green.light.on.the.Ethernet.port.indicates.a.valid.link.has.been.
made.
Invalid DNS entries.. The. VideoPhone. requires. at. least. one. valid.
DNS.entry..Consult.your.ISP.or.network.administrator.for.the.DNS.IP.
addresses.
Invalid IP, subnet mask and/or gateway..All.three.of.these.values.have.
to.be.correct.for.the.VideoPhone.to.function.properly..Recheck.all.of.these.
values..Consult.your.ISP.or.network.administrator.for.these.values.
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