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Troubleshooting (continued)
5. Picking up the phone displays a window with speed dial list or
brings up a message about no entries in the speed dial list.
VideoPhone is not registered with the Directory ervice. Sometimes.
it.takes.the.VideoPhone.up.to.ten.minutes.to.register..
Verify.all.network.settings,.including.DNS..
6..Telephone doesn't ring with an incoming call.
VideoPhone is set for Auto-Answer..If.the.VideoPhone.is.set.up.for.
Auto-Answer.then.the.phone.will.not.ring.with.an.incoming.call..Fix.by.
turning.off.Auto-Answer.via.the.Settings>General menu.
Telephone is not properly plugged in..Ensure. that. the. phone. is.
properly. plugged. into. the. VideoPhone.. If. the. telephone. is. not.
self-powered,.ensure.that.it.is.properly.plugged.into.a.power.supply..
Consult.your.telephone.user.manual.for.reference.
Telephone ringer is off. Make sure the ringer on the phone is turned
on..Consult.your.telephone.user.manual.for.reference.
7. VideoPhone freezes-up while answering a call.
VideoPhone is not functioning properly behind a firewall..
See.#.in.the.next.section,."No.video.in.a.call".solution.
8. Poor video in a call.
Camera out of focus. The.other.party.should.focus.their.camera.by.
twisting.the.knob.on.the.VideoPhone.until.the.image.is.in.focus..
Incorrect Network Speeds..See.Incorrect Network Speeds.Section.in.
this.Trouble.Shooting.Guide
Excessive motion in the picture you are receiving..A.background.
with.less.motion.provides.a.better,.smoother.video.picture.
. . . . . . . . . . . . . . .
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