Solving Hard Drive Problems - HP RP3 Maintenance And Service Manual

Solving Hard Drive Problems

Table F-3 Solving Hard Drive Problems
Hard drive error occurs.
Cause
Hard disk has bad sectors or has failed.
Disk transaction problem.
Cause
Either the directory structure is bad or there is a problem with
a file.
Drive not found (identified).
Cause
Cable could be loose.
The system may not have automatically recognized a newly
installed device.
The device is attached to a SATA port that has been hidden
in Computer Setup.
Drive responds slowly immediately after power-up.
Nonsystem disk/NTLDR missing message.
Cause
The system is trying to start from the hard drive but the hard
drive may have been damaged.
Solution
1. In Windows 7, click Start, click Computer, and right-
click on a drive. Select Properties, and then select the
Tools tab. Under Error-checking click Check Now.
2. Use a utility to locate and block usage of bad sectors. If
necessary, reformat the hard disk.
Solution
In Windows 7, click Start, expand Computer, and right-click
on a drive. Select Properties, and then select the Tools tab.
Under Error-checking click Check Now.
Solution
Check cable connections.
See reconfiguration directions in the
Installation Problems on page 103
does not recognize the new device, check to see if the
device is listed within Computer Setup. If it is listed, the
probable cause is a driver problem. If it is not listed, the
probable cause is a hardware problem.
If this is a newly installed drive, run the Computer Setup
utility and try adding a POST delay under Advanced >
Power-On Options.
Run the Computer Setup utility and ensure Device Available
is selected for the device's SATA port in Security > Device
Security.
Run Computer Setup and increase the POST Delay in
Advanced > Power-On Options.
Solution
1. Perform Drive Protection System (DPS) testing in
system ROM.
Solving Hard Drive Problems
Solving Hardware
section. If the system still
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