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7
Troubleshooting
Identifying Your Problem
First, check the following:
The AC adapter is connected correctly and the machine is turned on.
All of the protective parts have been removed.
The Front Cover, Separation Pad Cover and Pick-up Roller Cover are completely closed.
The interface cable is securely connected to the machine and the computer.
The correct driver for the machine has been installed.
The computer is connected to the correct port on the machine.
Error and Maintenance Messages
As with any sophisticated office product, errors may occur and consumable items may need to be replaced.
If this happens, your machine identifies the problem and shows an error message. The most common error
and maintenance messages are shown below (the messages will be displayed on Status Monitor or the LCD
of the machine (ADS-1600W only)).
You can correct most errors and clear routine maintenance messages by yourself. If you need more help, the
Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
NOTE
(For ADS-1100W users only)
See LED Indications (ADS-1100W only) on page 217.
Error Message
Cause
Replace Pad
The Separation Pad has been used over
10,000 times.
Replace Roller
The Pick-up Roller has been used over
50,000 times.
Replace Parts
The Separation Pad has been used over
10,000 times and the Pick-up Roller has
been used over 50,000 times.
Action
Replace the Separation Pad with a new one.
Scanning errors may occur if you do not replace
the part. See Replace the Separation Pad
on page 176.
Replace the Pick-up Roller with a new one.
Scanning errors may occur if you do not replace
the part. See Replace the Pick-up Roller
on page 179.
Replace the Separation Pad and the Pick-up
Roller with new ones. Scanning errors may occur
if you do not replace the parts. See Replace the
Separation Pad on page 176 and Replace the
Pick-up Roller on page 179.
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Table of Contents
Troubleshooting
