Brother ADS-1100W User Manual page 210

Troubleshooting
Difficulty Cause
Colours in the The settings are not appropriate for the
scanned data are type of document being scanned.
dark.
A page that is not a 
blank page is skipped.

Cannot scan a long Long Paper is not selected for the
document. document size.
Cannot set Auto The document size is set to an option
Deskew to On when other than Auto.
trying to scan using
Scan to USB.
A multifeed occurs. The document is not loaded properly.
(ADS-1100W only) No Scan-to key is selected.
does not work.
Plastic Card Difficulties
Difficulty Cause
The plastic card is The machine was turned on while a
jammed. plastic card was inserted into the
machine.
The scanned image is The Card Slot Guide is not adjusted to
skewed. fit the width of the plastic card.
The document is too light.
Skip Blank Page is set to On.
Suggestions
Do one of the following:
 Check the Bleed Through Prevention/Remove
Background Colour check box and then scan
from your computer.
 Change Brightness higher and then scan from
your computer.
 Change Contrast higher and then scan from
your computer.
 Change Scan Type to Grey or Colour and then
scan from your computer.
Set Skip Blank Page to Off.
Select Long Paper for the document size. If you
cannot select Long Paper, set both Auto Deskew
and 2-sided Scanning to off. In addition, when
scanning from the machine's Control Panel, set
Skip Blank Page to off and set Scan Type to an
option other than Auto. Then, you can select Long
Paper for the document size.
 Long Paper Jam on page 193
Set the document size to Auto.
Load your document properly (see Loading
Standard Size Documents on page 33), and then
try again.
Press a lighting Scan-to key and then
Suggestions
Clear the card jam (see Card Jam on page 193).
To avoid future jams, do not leave a plastic card in
the machine.
Adjust the Card Slot Guide to fit the width of the
plastic card before inserting the card into the
machine.
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