Dell C5765dn User Manual page 519

Symptom
The entire paper The drum cartridge has
area is printed deteriorated or is damaged.
black.
High-voltage power supply
may have malfunctioned.
Nothing is Two or more sheets of paper
printed. are being fed simultaneously
(double-feed).
No toner remains in the toner
cartridge.
Power supply or high-voltage
power supply may have
malfunctioned.
White areas or The paper is damp.
white or colored
stripes appear.
The paper is unsuitable.
The entire output When Tray 5 is used, the size
is faint. and type of the loaded paper
are different from the settings
on the print driver.
Two or more sheets may be
fed simultaneously.
Paper becomes The paper is unsuitable.
wrinkled.
Paper has been added to the
paper loaded.
The paper is damp.
Cause
Replace the drum cartridge with a new one.
Refer to "Replacing Drum Cartridges C, M,
Y, or K" (P.223).
Contact Customer Support at
dell.com/contactdell.
Fan the paper well and load it again.
Refer to "Loading Paper" (P.207).
Replace the toner cartridge with a new one.
Refer to "Replacing Toner Cartridges"
(P.219).
Contact Customer Support at
dell.com/contactdell.
Replace the paper with new one.
Refer to "Loading Paper" (P.207).
Load suitable paper.
Refer to "Loading Paper" (P.207).
Load paper of the correct type and size into
Tray 5.
Refer to "Loading Paper in Tray 5 (Bypass
Tray)" (P.211).
Fan the paper well and load it again.
Refer to "Loading Paper" (P.207).
Replace the paper with new one.
Refer to "Loading Paper" (P.207).
Image Quality Trouble
Remedy
519