Appendix; Troubleshooting - Hitachi StarBoardLink EZ User Manual

StarBoardLink EZ

4. Appendix

4.1 Troubleshooting

Before assuming the product is broken, be sure to check adjustments, proper handling
procedures, the possibility of faulty cable connections, etc.
Recognition-Related Problems
Problem
The StarBoard does not
recognise input.
Touch Sensor Error
(Something is blocking light
from reaching the board
surface or reflective tape. Or
sensor adjustment is not
properly. StarBoard can not
detect the input.)
Touch Sensor Error
(USB error)
What to check
Is the USB cable
connected to the PC?
Is the status LED (page
1-4) lit green?
Did you start the system
in the correct sequence?
StarBoard Software files
may be broken or
installation may not be
complete correctly.
Other than the above
Is something blocking
light from the projection
area or silver surfaces of
the reflective bars?
Are the silver surfaces of
the reflective bars dirty?
Are the
digitizer/reflective bards
installed correctly?
Other than the above
The controller must be
reset and the system
restarted.
4-1
What to do
Connect the USB cable to the PC.
Check the USB cable connection.
Start the system in the correct
sequence. (For details on starting the
system, see page 3-9 of this User's
Guide.)
Uninstall the StarBoard Software and
then re-install it.
（For details on installing StarBoard
Software, see the StarBoard Software
x.x Installation Guide.)
Contact a support center.
Remove the blockage.
Use a soft brush to clean the silver
surfaces of the reflective bars.
Use the installation wizard to check the
installation condition of the devices.
(2.2 Installing the Devices ->Page 2-2
in this User's Guide)
Alternatively, follow the procedures in
2.3 Installing the Devices (When the
Installation Wizard is not used) on
pages 2-3 to 2-14 of this User's Guide.
Adjust the sensor.
(See page 2-10 of this User's Guide.)
Disconnect the USB cable and
reconnect it. If this does not solve the
problem, restart the PC.
Appendix
English