Flexible Buttons; Soft Keys - Toshiba Strata CT Manual

Soft Keys

Flexible Buttons

All flexible buttons must be programmed for your telephone in system programming and vary for
individual telephones. If a button does not appear on your telephone keystrip, see your System
Administrator.
Table 2 Flexible Button Definitions
Button
ACD Call
ACD Help
ACD Call Pickup
End After Call Work
Time
Log In/Out
Release
Unavailable
Speed Dial
Transfer to ACD Group
Work Unit
1
Can be programmed onto an
Page 19 for instructions).
Soft Keys
If you have a Strata 2000-series LCD digital telephone, the Soft Key features are deactivated while
you are logged in as an ACD Agent. Only ACD displays are functional during ACD telephone
sessions. When you log off from the ACD Group, Soft Key features become available again. Refer to
the Strata Digital Telephone User Guide for more information on Soft Keys.
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Table 2 describes each ACD button.
Enables an agent to receive ACD calls, make/receive PBX calls, and Log In/Out
of the ACD Group. After an agent has logged out, the button can be used to
make/receive non-ACD and non-PBX calls.
Places a ACD call on hold and automatically rings the Supervisor.
Enables an Agent to pick up ACD calls ringing at any Agent's telephone in the
same group. Calls remain registered as an ACD call after being picked up.
Ends After Call Work Time (system programming feature) and the Agent's
telephone becomes available to take ACD calls.
Logs an Agent in and out of the ACD Group and is used with the ACD Call
button.
Releases calls from the Agent telephone.
Stops ACD calls from ringing the Agent telephone temporarily.
Enables an Agent to call a telephone number using a brief access code.
Transfers Exchange Line calls (non-ACD or ACD) to an ACD Group.
Assigns a tracking code to an ACD call.
SD
button for one-to
Definitions
s (see Appendix A – Access Codes on
uch acces
Strata CT ACD Agent November 2001
The Grand Tour
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