Toshiba Strata CT Manual page 17

Features
To log in
ACD Call
1. Press
ACD Call
...or
2. Enter your four-digit Agent ID
code.
To cancel log in
Log In/Out
Press
To log out
Log In/Out
Press
ACD Call
...or
Spkr
or hang up
Strata CT ACD Agent November 2001
Log In/Out
+ The ACD Call LED is steady green,
but the Log In/Out LED flashes red.
#4031
+
You are prompted to enter your ID
code by the LCD display and a short
burst of dial tone.
A one-second burst of dial tone
confirms successful log in. The Log In/
Out LED turns steady red.
QUE #000
XX
If the Agent ID code is invalid, a fast
busy tone is heard. The Log In/Out
LED stops flashing and turns off.
The LCD displays the message on the
right. Repeat Step 2. If you continue to
get the error message, contact your
Supervisor.
at any time.
The Log In/Out LED turns off and the Agent is logged out of
the ACD Group.
#4031
+ , then
Note
= Number of calls in queue
=ACD Group number (01~16).
If the Log In/Out LED flashes, there are calls
remaining in queue and you are the only Agent
logged in (see "To Log out when you are the last
active agent" on
Quick Reference
ENTER ID CODE
QUE# 000 AGT GPXX
JUN 16 WED 02:27
LOG IN ERROR
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