Table Of Contents - Toshiba Strata CT Manual

Contents
Introduction
Organisation ................................................................................................................................... iii
Action/Response ........................................................................................................................ iv
Related Documents ......................................................................................................................... v
Chapter 1 The Grand Tour
ACD Group Agent .......................................................................................................................... 1
Buttons ............................................................................................................................................ 3
Fixed Buttons ............................................................................................................................. 3
Flexible Buttons ......................................................................................................................... 4
Soft Keys ......................................................................................................................................... 4
Chapter 2 Features
Feature Interaction .......................................................................................................................... 6
Quick Reference .............................................................................................................................. 6
Agent Calls ................................................................................................................................. 6
Agent Telephone Status .............................................................................................................. 7
Placing Calls on Hold ................................................................................................................. 7
Logging In/Out ........................................................................................................................... 8
Log Out (Pending) .................................................................................................................... 10
Auto Answer with Zip Tone ..................................................................................................... 10
ACD Call ....................................................................................................................................... 11
ACD Call Pickup .......................................................................................................................... 12
Strata CT ACD Agent November 2001
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