Toshiba Strata CT Manual page 37
Acd agent guide
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Also See for Strata CT:
- Installation & maintenance manual (385 pages) ,
- System administrator manual (57 pages) ,
- User manual (54 pages)
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Index
O
Off-hook/On-hook 20
P
Placing Calls on Hold 7
R
reports
MIS 16
MIS and SMIS 12
rotary telephones 20
S
Speed Dial 20
standard telephone 20
Station Message Detail Report (SMDR) 18
T
The Grand Tour
ACD Group Agent 1
buttons
fixed 3
flexible 4
soft keys 4
transfer a call to an Agent or Supervisor 16
Transfer to ACD Group (Speed Dial Button) 20
Transfer to ACD Group Cnf/Trn 16
U
Unavailable 20
V
view Queue Status 11
Strata CT ACD Agent November 2001
volume 3
W
,
Work Unit 5
20
29
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