End After Call Work - Toshiba Strata CT Manual

End After Call Work

To override your Supervisor's DND
ACD Help
1. Press
Cnf/Trn
...or
2
2. Press .
3. After the Supervisor answers,
Conf/Trn
press
...or hang up
ACD Call
...or press
End After Call Work
When you have completed an ACD call, your telephone automatically enters After Call Work mode.
This is a pre-defined mode with a time limit that enables you to process paperwork or complete items
related to your last ACD call without interruption. ACD calls are routed to you again when the After
Call Work time limit expires or you end it.
When you have completed your paperwork, you can end the After Call Work time period by pressing
End After Call Work
You can make/receive PBX calls during the After Call Work time period.
To automatically activate After Call Work
Complete your ACD call.
14
The ACD call is automatically placed on consultation-hold. You
receive DND busy tone.
#4033
and
Note
The DND is overridden and the Supervisor's LCD displays
You and your Supervisor are connected to the ACD caller. The
LCD displays the line number in use.
Supervisor and ACD caller are connected.
. Your Supervisor's telephone receives a busy tone. You and the
ACD caller are connected without the Supervisor.
or making/receiving a non-ACD call.
The After Call Work time remaining is
displayed in one-second increments.
You must have the DND Override option to override the
DND feature.
00 : 00 : 04
Strata CT ACD Agent November 2001
Features
.
HELP
151