Acd Call Pickup - Toshiba Strata CT Manual

ACD Call Pickup

ACD Call Pickup
You can pick up an ACD call ringing at another Agent's telephone by using your station's
Pickup
button. These calls are detailed in the MIS/SMIS reports.
To use this feature:
Both stations must be in the same ACD Group.
The incoming call must be an ACD call for that group.
ACD Call
The
Your telephone must be in an available state.
You cannot pick up some types of calls, such as non-ACD calls (internal office calls) or PBX calls.
Another type of pick up button (code) can be provided for these calls.
To pick up an ACD call ringing at another station
ACD Call Pickup
Press
ACD Call
...or
12
button must be idle.
The LCD confirms that the line has been
answered. The ACD Call LED is on.
#4036
+
Note
If your telephone is in an
unavailable mode (LED is on), you
Unavailable
must press
ACD Call Pickup
you can use
ACD Call
QUE#000 AGT GP01
ANSWERED LINEXXX
before
.
Strata CT ACD Agent November 2001
Features