Brother PDS-5000 User Manual page 119

Troubleshooting
Difficulty Cause
My scanner is Your document is not set correctly.
connected but it will
not feed my document
Your document is too thin or too thick.
or do anything else.
Paper dust has accumulated on the
surface of the rollers.
Too many documents are loaded in the
ADF at a time.
There are foreign objects in the ADF.
A multi-feed occurs. Paper dust has accumulated on the
surface of the rollers.
Too many documents are loaded in the
ADF at a time.
The document is sticky or has a sticky
note on it, which caused a multi-feed.
The document is Causes may vary.
jammed.
Your document is not acceptable for the
machine (for example, if the paper is
too long).
Paper dust has accumulated on the
surface of the rollers.
There are foreign objects in the ADF.
My scanner gets It is normal for your scanner to emit a
warm. small amount of heat after prolonged
use.
The scan quality is Paper dust has accumulated inside
poor. your scanner.
The scanner resolution is too low.
Suggestions
Insert your document until you feel the top edge of
the document touch the inside of your scanner.
Check that your document is acceptable
(see Document Information on page 5).
If your document is not the problem:
1. Confirm that the USB cable connecting your
scanner to your computer is connected correctly.
2. Re-install the scanner driver from Brother's
installation DVD.
Clean the rollers.
See Clean the inside of your scanner on page 92.
Make sure your document is acceptable for the
machine. See Document Information on page 5.
Remove any foreign objects or ripped paper from
the ADF.
Clean the rollers.
See Clean the inside of your scanner on page 92.
Load no more than 100 pages at a time.
See Document Information on page 5.
Use the Carrier Sheet to scan the multifed
document.
Open the scanner's top cover and gently pull out
the document. Make sure that no paper remains in
the scanner.
 Make sure your document is suitable for the
machine (see Document Information on page 5).
 Use the Carrier Sheet (see Load documents
using the Carrier Sheet on page 13).
Clean the rollers. See Clean the inside of your
scanner on page 92.
Remove any foreign objects or ripped paper from
the ADF.
If there is a strange smell coming from the scanner
or the scanner feels hot to the touch, immediately
remove the power cord and USB cable from your
scanner. Contact Brother customer service or your
local Brother dealer. See For customer service on
page 123.
Clean your scanner (see Scanner Maintenance on
page 91).
Increase the scanner resolution.
®
For Windows : see Image tab on page 28.
For Macintosh: see Image tab on page 66.
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