Chapter 4 Considerations; Troubleshooting - Fujitsu ETERNUS LT260 User Manual

Chapter 4
Considerations
4.1

Troubleshooting

If any problem occurs with the key management function, check for the problem in
usage and settings.
Table 4.1
Problem
Encryption failed.
An encryption key could
not be exported.
When the remote panel
was used to log in with the
security account, the fol-
lowing error message
appeared and the login
failed.
"The default Security user
password must be
modified via the OCP."
The menu for the [Configu-
ration > Encryption > LT
Encryption] screen could
not be displayed.
FUJITSU Storage ETERNUS LT260 Tape Library Key Management Function Option User's Guide
Troubleshooting
Possible causes are:
1. Data was not recorded with an
Ultrium5 or later tape drive.
2. An Ultrium3 or earlier data
cartridge was used.
3. The appropriate settings for
encryption have not been made.
The encryption key has not been
assigned to a data cartridge.
The initial password of the security
account may not have been changed.
An account other than the security
account may have been used to log in.
Cause
70
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Table 4.1, and review the
Corrective action
Confirm that:
1. The data was recorded with an Ultrium5 or
later tape drive.
2. No Ultrium1, Ultrium2, or Ultrium3 data
cartridge was used.
3. Appropriate settings for encryption have
been made.
Refer
"2.3.4 Encryption Setting Information of the
Data Cartridge" (page 60)
An encryption key is generated and assigned
when a data write process is performed to the
data cartridge.
Refer
"2.3.4 Encryption Setting Information of the
Data Cartridge" (page 60)
Change the initial password of the security
administrator account using the operator
panel.
Refer
"2.1.2.1 Changing the Initial Password of the
Security Administrator Account" (page 23)
Log in with the security account.
Refer
"2.1.2.2 Logging in to the Remote Panel"
(page 25)
P3AG-1192-02ENZ0