Mycalls Desktop And Desktop Lite - NEC Univerge SV9100 Installation Manual

MyCalls Desktop and Desktop Lite

MyCalls Desktop is a CTI based application that allows users to carry out call control actions and
Screen pop using MyCalls. There are two different variants of MyCalls Desktop available, MyCalls
Desktop Lite and MyCalls Desktop. The features available in the two products are listed in the table
below:
Feature
Standard Call Control - Answer, Hangup, Transfer,
Hold and Dial
Highlight and Dial
Personal Call list
Address Book
10 DSS or Speed Dial buttons
Outlook Screen pop
Advanced Call Control – Park, Conference, DND,
Call Forward, Camp on, Broker
Un-returned Calls
1000 Action Buttons per User
Screen pop to various CRM's
Standard Presence / Instant Messaging
MyCalls Desktop uses the 3
driver is a licensed feature on the SV9100 and will only run when the license is installed. The part
rd
number for the 3 Party TAPI is BE114079, more detail about this is available in the SV9100 licensing
manual. The process for installing the TAPI driver is explained in the CTI Installation manual. It's
recommended that the TSP is installed on the MyCalls server PC. It is possible to install the TSP on
to different PC to the MyCalls server, instructions are provided later on in the manual.
MyCalls Desktop can also screen pop a number of CRM's, these are listed below.
Outlook
Act !
Goldmine
Maximiser
Microsoft CRM
Sales Force
Sage Line 50
There is a separate manual that explains how to configure MyCalls to work with each of the different
CRM's, this is put into the Start > Programs > NEC Infrontia > MyCalls menu when MyCalls is
installed.
Note: Due to the way that MyCalls Desktop interacts with the SV9100, Line Keys must not be
programmed on any extension.
rd
Party TAPI driver to carry out call control functions. The 3
Database Type
MyCalls Desktop Lite






Versions
XP, 2003, 2007, 2010 & 2013
2005 – 2014
6.7 – 9
9.5 – 10.5
4.0, 2011 & 2013
Any version of Sage Line 50 that
supports ODBC
MyCalls Desktop











rd
Party TAPI
44 | P a g e