Mycalls Desktop With 3 Rd Party Sip And Analogue Devices; Analogue Extension; Nec Ip Dect Device - NEC Univerge SV9100 Installation Manual

MyCalls Desktop with 3
The functionality of MyCalls desktop when used with 3
This is because MyCalls desktop does not have control over the hook switch on either of these
devices. For example if you click the answer button in MyCalls desktop because the hook switch
cannot be lifted, the call won't be answered. The following two tables state how the two device types
operate.

Analogue Extension

MyCalls Feature
Outbound Call
Transfer
Hangup
Hold / Recall / Park / Retrieve
Answer
Transfer to voicemail

NEC IP Dect Device

MyCalls Feature
Outbound Call
Transfer
Hangup
Hold / Recall / Park / Retrieve
Answer
Transfer to voicemail
rd
Party SIP and Analogue Devices
rd
Comment on Functionality
When a number is dialled in MyCalls Desktop, the analogue
extension rings and when the handset is picked up, the outbound
call is made
Blind and supervised transfer to an extension work fine.
After the hang up button has been clicked in MyCalls the terminal
remains off hook until the handset is replaced.
Works Fine
When the answer button is clicked, the call can't be answered.
The call can only be answered by manually picking up the handset.
This feature is not supported
Comment on Functionality
When a number is dialled in MyCalls Desktop, the dect extension
rings and when its answered, the outbound call is made
The transfer operation has limited functionality; transfers have to
be completed by using manually pressing the hangup button on
the IP Dect phone.
When the hangup button is clicked in MyCalls, the call clears down
and the IP Dect device remains off hook until the hangup button is
pressed on the handset
The Park and Hold function work ok but it's not possible to retrieve
from hold
Not possible as pressing the answer button cannot be simulated.
This feature is currently supported
Party SIP and analogue devices is limited.
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