NEC Univerge SV9100 Installation Manual page 68

Show Overview will show all agents against the selected pilot number, the agents will remain in the
same place and the colour of the agent will change based upon what state they are in. If you click the
double arrows next to the agent's name, more information is displayed about their status. The
number of calls in queue, the longest wait time and CLI of the longest waiting caller are also
displayed.
The Show Summary will display the number of calls in queue and longest wait time, no real time
agent statuses are shown.
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