Toro 25500 Operator's Manual page 80

Conditions and Products Covered
The Toro Company and its affiliate, Toro Warranty Company, pursuant
to an agreement between them, jointly warrant your Toro Underground
Equipment ("Product") to be free from defects in materials or workmanship.
Where a warrantable condition exists, we will repair the Product
at no cost to you including diagnostics, labor, and parts.
The following warranty applies from the date the Product is delivered to the
original retail purchaser or rental owner.
Products
Engine Powered Units & Fluid Mixers
All Serialized Attachments
Rock Hammer
Engines
Instructions for Obtaining Warranty Service
You are responsible for notifying the Underground Dealer from whom you
purchased the Product as soon as you believe a warrantable condition
exists. If you need help locating a Underground Dealer, or if you have
questions regarding your warranty rights or responsibilities, you may
contact us at:
Toro Customer Care
Toro Warranty Company
8111 Lyndale Avenue South
Bloomington, MN 55420-1196
Toll Free at 855-493-0088 (U.S. Customers)
1-952-948-4318 (International Customers)
Owner Responsibilities
As the Product owner, you are responsible for required maintenance and
adjustments stated in your Operator's Manual. Failure to perform required
maintenance and adjustments can be grounds for disallowing a warranty
claim.
Items and Conditions Not Covered
Not all product failures or malfunctions that occur during the warranty
period are defects in materials or workmanship. This warranty does not
cover the following:
•
Product failures which result from the use of non-Toro replacement
parts, or from installation and use of add-on, or modified non-Toro
branded accessories and products. A separate warranty may be
provided by the manufacturer of these items.
•
Product failures which result from failure to perform recommended
maintenance and/or adjustments. Failure to properly maintain your
Toro product per the Recommended Maintenance listed in the
Operator's Manual can result in claims for warranty being denied.
•
Product failures which result from operating the Product in an abusive,
negligent, or reckless manner.
•
Parts subject to consumption through use unless found to be defective.
Examples of parts which are consumed, or used up, during normal
Product operation include, but are not limited to: brakes, filters, lights,
bulbs, belts, tracks or tires, digging teeth, digging booms, digging,
Customers who have purchased Toro products exported from the United States or Canada should contact their Toro Distributor (Dealer) to obtain
guarantee policies for your country, province, or state. If for any reason you are dissatisfied with your Underground Dealer's service or have difficulty
obtaining guarantee information, contact the Toro importer.
Australian Consumer Law: Australian customers will find details relating to the Australian Consumer Law either inside the box or at your local Toro
Dealer.
The Toro Underground Warranty
A Limited Warranty
Warranty Period
1 year or 1000 operating hours,
whichever occurs first
1 year
6 months
Through engine manufacturers:
2 years or 2000 operating hours,
whichever occurs first
Countries Other than the United States or Canada
drive, or track chains, track pads, drive sprockets, idlers, rollers,
blades, cutting edges, or other ground engaging components.
•
Failures caused by outside influence. Conditions considered to be
outside influence include, but are not limited to, weather, storage
practices, contamination, use of unapproved fuels, coolants, lubricants,
additives, water, or chemicals, etc.
•
Failure or performance issues due to the use of fuels (e.g. gasoline,
diesel, or biodiesel) that do not conform to their respective industry
standards.
•
Normal noise, vibration, wear and tear, and deterioration.
•
Normal "wear and tear" includes, but is not limited to, damage to seats
due to wear or abrasion, worn painted surfaces, scratched decals, etc.
•
Hauling expenses, travel time, mileage, or overtime associated with
transporting product to the authorized Toro dealer.
Parts scheduled for replacement as required maintenance in the
Operator's Manual,are warranted for the period of time up to the scheduled
replacement time for that part. Parts replaced under this warranty are
covered for the duration of the original product warranty and become the
property of Toro. Toro will make the final decision whether to repair any
existing part or assembly or replace it. Toro may use remanufactured parts
for warranty repairs.
Maintenance is at Owner's Expense
Engine tune-up, lubrication, cleaning and polishing, replacement of filters,
coolant, and completing recommended maintenance are some of the
normal services Toro products require that are at the owner's expense.
General Conditions
Repair by an Authorized Toro Underground Dealer is your sole remedy
under this warranty.
Neither The Toro Company nor Toro Warranty Company is liable for
indirect, incidental or consequential damages in connection with the
use of the Toro Products covered by this warranty, including any
cost or expense of providing substitute equipment or service during
reasonable periods of malfunction or non-use pending completion
of repairs under this warranty. Except for the Emissions warranty
referenced below, if applicable, there is no other express warranty. All
implied warranties of merchantability and fitness for use are limited to
the duration of this express warranty.
Some states do not allow exclusions of incidental or consequential
damages, or limitations on how long an implied warranty lasts, so the above
exclusions and limitations may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights which vary from
state to state.
Note regarding engine warranty:
The Emissions Control System on your Product may be covered by
a separate warranty meeting requirements established by the U.S.
Environmental Protection Agency (EPA) and/or the California Air Resources
Board (CARB). The hour limitations set forth above do not apply to the
Emissions Control System Warranty. Refer to the Engine Emission Control
Warranty Statement supplied with your product or contained in the engine
manufacturer's documentation for details.
Underground
Equipment
Parts
374-0292 Rev B