Configuration Problems - HP 4200 User Manual

Configuration Problems

Num. Condition
1 I can't find the appliance in
Network Neighborhood.
2 I can't print a test page from
the appliance to a printer.
3 I get browser errors when
trying to access the
appliance.
4 I can't locate the printer
from the client.
appliance may experience so many errors in its file system that it
rebuilds the disk from the default image. The printers, network
configuration, and drivers will be not be automatically restored.
The configuration must be restored manually using the
functionality with the last configuration manually
Possible Cause/Solution
Make sure the appliance is configured with an IP address, a subnet
mask, and a default gateway.
See if the appliance can be pinged using its IP address. If so, then
the problem is with Microsoft Networking. A delay of up to an
hour may be required after first installing (or changing the
appliance's name) before it appears in Network Neighborhood. If
the PC is on the same network segment as the appliance, use the
"Find Computer" tool located on the Start Menu. If there is a
WINS server on the network, both the PC and the appliance
should be configured with its address. A WINS server is critical
for any environment with more then one network segment.
If the appliance cannot be pinged, the problem is with the TCP/IP
connectivity. The source of this problem could be that the
appliance's TCP/IP configuration is wrong, the PC's TCP/IP
configuration is wrong, or a piece of network equipment between
the PC and appliance.
Incorrect printer IP address or DNS name. Verify or
correct the IP address.
Duplicate appliance IP address. Verify or correct the IP
address.
Printer is offline or not present on the network. Verify
network connectivity by pinging the printer and then place
the printer online.
A browser that is not supported or has known limitations may be
in the problem. Check the
browser is supported.
The client is on a different subnet than the appliance. Verify that
WINS is configured correctly in "Network Settings". The Network
Neighborhood browser has not yet updated. Try accessing the
appliance by selecting Start from the task bar, and select Find and
Computer.
supported web browsers
Restore
backed up.
to see if the