Contacting Support - Lenovo ThinkSystem SR650 Maintenance Manual

You can find more information about setting up automatic problem notification within the Lenovo XClarity
Administrator at http://sysmgt.lenovofiles.com/help/topic/com.lenovo.lxca.doc/admin_setupcallhome.html
• Lenovo XClarity Essentials OneCLI
Lenovo XClarity Essentials OneCLI can be run in-band from the operating system. In addition to the
hardware service data, Lenovo XClarity Essentials OneCLI can collect information about the operating
system, such as the operating system event log.
To obtain service data, you can run the g g e e t t i i n n f f o o r r command. For more information about running the
g g e e t t i i n n f f o o r r , see
http://sysmgt.lenovofiles.com/help/topic/toolsctr_cli_lenovo/onecli_r_getinfor_command.html

Contacting Support

You can contact Support to obtain help for your issue.
You can receive hardware service through a Lenovo Authorized Service Provider. To locate a service
provider authorized by Lenovo to provide warranty service, go to
and use filter searching for different countries. For Lenovo support telephone numbers, see
serviceprovider
https://datacentersupport.lenovo.com/supportphonelist
In the U.S. and Canada, hardware service and support is available 24 hours a day, 7 days a week. In the U.
K., these services are available Monday through Friday, from 9 a.m. to 6 p.m.
China product support
To contact product support in China, go to:
http://support.lenovo.com.cn/lenovo/wsi/es/ThinkSystem.html
You can also call 400-106-8888 for product support. The call support is available Monday through Friday,
from 9 a.m. to 6 p.m.
Taiwan product support
To contact product support for Taiwan, call 0800–016–888. The call support is available 24 hours a day, 7
days a week.
https://datacentersupport.lenovo.com/
. In the U.S. and Canada, call 1-800-426-7378.
Appendix A. Getting help and technical assistance
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