Dvd Problems; Scsi Problems - HP server rx4610 Service Manual

Chapter 5

DVD Problems

Symptom:
•
The DVD drawer will not open
If the DVD drawer fails to open when you press the Eject Button or with software commands, do the
following:
1. Turn off all power to the computer.
2. To open the drawer, insert a pointed object, such as a paper clip, into the emergency eject hole
and push in about 1.75 inches (40 mm).
3. Remove the disk and close the drawer.
4. After you remove the disk, start the computer and try to open the drawer again with the Eject
Button or software commands.
5. If the drawer still will not open, replace the DVD drive with a working unit.
Symptom:
•
The DVD drive is not working properly
If the DVD drive does not work, do the following:
1. Verify correct drivers are installed.
2. Verify a CD-ROM/DVD disk is in the DVD drive.
3. Verify that all internal drive cables are securely attached and functional.
4. If the drive is a Hewlett-Packard DVD drive, review the DVD Installation Guide for any special
installation instructions.
5. Try installing a known good DVD drive
6. f the problem persists, check for environmental problems that can damage disk media and disk
drive heads. Environmental problems result from:
Radiated Interference: Sources include communications and radar installations, radio/TV
◊ ◊ ◊ ◊
broadcast transmitters, and hand-held receivers.
Airborne Contaminants: Sources include dust, smoke, and ashes. Steam from duplication
◊ ◊ ◊ ◊
equipment may result in intermittent disk errors.
Symptom:
•
The HP Server won't boot from the DVD
Use the Setup Utility to make sure the DVD drive is bootable:
1. Review the Troubleshooting Checklist and Boot Device Priority
2. Run the Setup Utility.
3. Enable support for bootable DVD.
4. Save and exit the utility.

SCSI Problems

Symptom:
Troubleshooting
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