Troubleshooting Shutdown Of The Dp4400 - Dell EMC Integrated Data Protection Appliance DP4400 Service Manual

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Troubleshooting shutdown of the DP4400

Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide
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If any components fail to shut down, you must manually shut down the
components. For more information about manual shut down of IDPA
components, see
If any part of the shutdown process fails to complete automatically, troubleshoot as
follows.
Procedure
1. Login to the Avamar server with SSH by using the Avamar IP address.
2. Create a checkpoint by running the following command:
mccli checkpoint create --override_maintenance_scheduler
3. Verify that the checkpoint was created by running the following command:
status.dpn
4. Stop all Avamar services by running the following command:
dpnctl stop all
5. Log in to the Data Domain with SSH using the Data Domain IP address.
6. Shut down the Data Domain system by running the following command:
system poweroff
7. Open the vCenter by typing the IP address in the browser.
8. Log in to vCenter by using the customer-specified username and password. If
the ACM is down, connect to VC and ESX using username "idpauser" and
appliance password as a password.
9. Power off the Data Protection virtual application.
All virtual machines and virtual applications under the Data Protection virtual
application are automatically shut down.
10. Shut down the IDPA Virtual Machine guest operating system, and power off the
virtual machine.
11. Log in to the ESXi server on which the vCenter resides.
12. Log in to each ESXi host.
13. Place each ESXi host into maintenance mode by running the following
command on each host:
esxcli system maintenanceMode set -e true -m noAction
14. Use the vSphere Client or the ESXi host to shut down all of the ESXi hosts.
Troubleshooting shut down.