NEC UNIVERGE SV9100 General Description Manual page 116

Issue 2.0
SV9100 UC Suite
The SV9100 UC Suite allows users to control their SV9100 terminal from their PC
(Deskset mode) or the PC can become their SV9100 terminal (Softphone - IP Soft
Phone Mode).
Through licensing control and user selection, the application can be tailored to meet
the needs of a variety of end users. Additional utilities are provided as part of the UC
Suite:
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Answering Center – with UC Suite, the Answering Center supports additional
features to be utilized with the UC Client to provide efficient call handling in a
multi-tenant environment. For example, if a receptionist is required to answer calls
for a variety of different businesses, the Answering Center module will identify the
company being called and display information on the receptionist's screen to assist
with handling the call.
CRM Integration license (license code 5310 in Program 10-50-01) and SV9100
system software Version 1000 or higher is required for Answering Center.
NOTE
Outlook Add-In – allows the user to dial out, end call, conference, transfer and
perform screen pops through the Contacts folder within Microsoft Outlook. With UC
Suite, a separate installation of the Outlook Add-In is included to provide Outlook
functionality with the Web Client. This eliminates the need for a client license as the
new Outlook Add-In can be configured to point to the UC Server for call control.
With UC Suite, the Outlook integration is enhanced to include the ability to
associate a Presence State with an Outlook Calendar Appointment, and to add
telephone numbers from an Outlook Contact to the UC Client Speed Dial list.
SV9100 system software Version 1000 is required for Presence Setting from
Outlook Calendar.
NOTE
Salesforce.com adapter – with UC Suite, Salesforce.com provides access to the
following operations through the Salesforce.com interface:
Call contact phone number
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Dial phone number directly
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Answer incoming call
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End active call
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Hold active call
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Retrieve a Held call
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Transfer active call
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Additionally, with an Enterprise or Unlimited account, the Salesforce integration
module also provides the following feature:
Pop contact on incoming call that matches phone number.
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With UC Suite, Salesforce.com screen pops are also supported with the
Professional edition.
Features