Trunk Group Routing - NEC UNIVERGE SV9100 General Description Manual

Issue 2.0

Trunk Group Routing

Trunk Group Routing sets outbound call routing options for users that dial the Trunk
Group Routing code (9) for trunk calls. Trunk Group Routing routes calls in the order
specified by system programming. If a user dials 9 and all trunks in the first group are
busy, the system may route the call to another group.
When setting up your system, Trunk Group Routing helps you minimize the expense
of toll calls. For example, if your system has outbound WATS lines, OCC lines and
DDD lines, use Trunk Group Routing to route calls to the WATS lines first.
There are 100 available Trunk Groups and 100 Routes.
OCC
WATS DDD
Outbound Call Moderately
Least Expensive Most Expensive
Expensive
First Choice Second Choice Third Choice
Trunk Queuing/Camp-On
Trunk Queuing permits an extension user to queue (wait in line) on hook for a busy
trunk or trunk group to become free. The system recalls the queued extension as
soon as the trunk is available. The user does not have to manually retry the trunk
later. Trunk Queuing lets the caller know when the call can go through. If the
extension user does not answer the Trunk Queuing ring, the system cancels the
queue request.
With Trunk Camp-On, an extension user can queue (wait in line) Off-Hook for a busy
trunk or trunk group to become free. The caller connects to the trunk when the trunk
becomes free. As with Trunk Queuing, the user does not have to manually retry the
trunk later.
Any number of extensions may simultaneously queue or Camp On for the same
trunk or trunk group. When a trunk becomes free, the system connects the
extensions in the order that the requests were left.
UM8000 Mail
The UM8000 Mail voice mail system, using the UNIVERGE SV9100 system and a
Local Area Network, provide Unified Messaging services for voice, fax and email
messages with access at either the desktop PC or the telephone. Unified Messaging
lets the PC control telephone calls and information about each inbound and
outbound call.
Automated Attendant automatically answers the system incoming calls. After
listening to a customized message, an outside caller can dial a system extension or
use Voice Mail.
Integrated Voice Mail enhances the telephone system with the following features:
Expanded Schedule

SV9100 General Description Manual 2-85