NEC UNIVERGE SV9100 General Description Manual page 117

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UC Client
The UC Client enhances the operation of the NEC digital telephone set by providing
easy access to common, and not so common, UNIVERGE SV9100 voice control
features. This software application provides a very intuitive user interface that can be
conveniently located at the top or bottom of the PC screen. The user interface can
even "shrink" into the edge of the screen and become visible when a call arrives, or
when the user moves the mouse to the edge of the display.
In addition to quick access to these SV9100 features, the UC Client provides a call
log for easy viewing of recent received, missed, or made calls – just like your cell
phone. It also includes a directory to keep your commonly dialed numbers close at
hand, and optional features like voice recording, personal greeting, and screen pops
using Microsoft Outlook, ACT! 2005 or higher, Goldmine 6.7 or higher,
Salesforce.com, Time Matters and Tigerpaw
applications can screen pop a record.
NOTE
SV9100 General Description Manual
The Salesforce.com integration module requires a Salesforce.com Professional,
Enterprise, or Unlimited Edition account. The integration module is compatible with
the following browsers: Internet Explorer® 9 or higher, Firefox® 15 or higher and
™
Google Chrome browser Version 21 or higher.
CRM Integration license (license code 5310 in Program 10-50-01) and SV9100
system software Version 1000 are required for Salesforce.com integration.
NOTE
Telephony Service Provider (TSP) – with UC Suite, the 1st Party TSP installed with
Desktop supports additional functionality such as transfer, conference, hold and
unhold.
Video Test Tool – Helps verify that the Softphone can communicate with and utilize
the video camera connected to the PC.
Integration Toolkit – The UC Suite has the ability to support integration with a
variety of popular third-party CRM applications. These integrations typically allow
the third-party software to dial numbers stored within the application and screen
pop entries based upon Caller ID recognition. However, many companies use
CRMs (Customer Resource Management) packages that are industry-specific or,
in some cases, internally developed.
In order to provide another means to integrate with third-party applications, the
Integration Developer's Toolkit allows users to develop their own interface to
the Desktop Suite.
CRM Integration license (license code 5310 in Program 10-50-01) and SV9100
system software Version 1000 are required for the Integration Toolkit.
NOTE
CRM Integration license (license code 5310 in Program 10-50-01) and SV9100 system
software Version 1000 are required for Salesforce.com Time Matters, Tigerpaw,
Answer Center integration and Browser-based CRM integration.
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. With UC Suite, Browser-based CRM
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