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I
n our Quality Management System, since several devices are received without proper identification and explanations; we
are now working with previous approval for maintenance devolution.
T
herefore, in case of maintenance please contact:
Phone: (+35) 3473-3473 / Fax: (+35) 3473-3474
A
nd inform: Client Name, Equipment Part Number, Serial Number and a brief explanation of the occurrence.
W
ith this intel we shall send the ARM number (Authorization for Return of Material), which is mandatory to appear in the
invoice.
1. All equipment shall have warranty coverage of the supplier against manufacturing or assembly faults conducted by the
supplier, for the period of 12 months, counting from the issuing of the sales invoice. The period is irrevocable except in cases
of extended warranty previously noted in contract.
2. During warranty time, the supplier will repair, with no additional charge, the faulty products, providing adjustments, replacing
or re-manufacturing, of all the equipment or its modules and components that present unusual behavior;
2.1. The repaired/replaced products are covered for an additional period of 3 (three) months or up to the end of the original
warranty time, taking into count the longer period;
2.2. If the additional 3 (three) months term, referred above, is higher than the original warranty term, the warranty will only
extend to the repaired/replaced modules or components;
2.3. The warranty will become effective in the supplier's factory, therefore it's not a responsibility of the supplier: the
shipment of any modules, components or any other equipment or accessory. These expenses will be, when due, a
responsibility of the Purchaser.
2.4. The Purchaser may choose a visit of the supplier's technical personnel , instead of submitting the goods for factory
repair, although the expenses relative to transportation, lodge and nourishment of the supplier's technicians will occur at
sole expense of the Purchaser, upon budget approval.
3. The supplier is relieved of the warranty terms in the here in after situations:
3.1. Faults or defects caused by AC Mains variation, atmospheric phenomena or accidental;
3.2. Faults or defects caused by inadequate installation of the goods, not complying with the OPERATING MANUAL(S)
or caused by negligence of the minimum infrastructure requirements in the installation site, which is referred in the ANNEX
1 herein attached.
3.3. Faults or defects caused by inadequate usage of the products, not complying with the OPERATING MANUAL(S) or
by lack of proper preventive maintenance recommended in the product's manual.
3.4. In event of the goods and its accessories are submitted to 3
well as removal or violation of its serial number.
4. The supplier shall employ, during warranty term, original parts and components listed by the product's manufacturer.
5. The technical assistance must be held by the SUPPLIER or its accredited personnel or companies, failing which will result
in warranty voidance.
TECHNICAL ASSISTANCE
Hitachi Kokusai Linear Equipamentos Eletrônicos S/A
WARRANTY
Hitachi Kokusai Linear Equipamentos Eletrônicos S/A
E-mail: manutencao@linear.com.br
rd
Party maintenance, unauthorized by the supplier, as
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