Before Contacting Customer Service Or Your Provider - Siemens Gigaset SX682 WiMAX User Manual

Troubleshooting
The Online LED is lit up permanently in red and the possibility of the device
overheating can be excluded
The Gigaset SX682 WiMAX may be faulty. Restart the Gigaset SX682 WiMAX; see
"Rebooting the Gigaset SX682 WiMAX" on page 19. If the Online LED remains red after
the device has been restarted and does not go off, please contact your provider/service
technician.
Only a few LEDs have lit up to display the signal strength (RSSI) and the Online LED
is green
If you are using the antenna integrated in the Gigaset SX682 WiMAX, turn the Gigaset
SX682 WiMAX until more LEDs light up. Try to place the Gigaset SX682 WiMAX even
closer to the window and check the signal strength bar in the connection wizard for the
configuration software.
Power failure
No data will be lost.

Before contacting customer service or your provider

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First exclude all the faults listed in this section.
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Have the documentation supplied by your provider ready.
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If you can open the configuration software in the Web browser, click on the Status
tab.
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Note the number in the Firmware version field. This is the number of the currently
installed device software.
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Open the Local Network submenu and note the entry consisting of numbers and
letters in the Fixed MAC address field. The MAC address is used for the globally
unique identification of your device.
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Leave the PC switched on and the configuration software open when you phone
customer service or your provider. They might need still more information, which
you will find on the status pages.
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