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14. Help
Problem
I cannot find the unit in the
[Target Device] or [Device
Select] dialogue box when
operating the following
functions.
– Scanning
– Remote Control
– PC FAX
– Device Monitor
I forgot the password for
feature programming via
remote operation.
During programming, I
cannot enter the code or ID
number.
Email related functions do not
work properly.
14.3.2 Printing problems
Problem
Recording paper is wrinkled
or folded when printed.
The printing quality is poor
(e.g. has smudges, blurred
points or lines).
ABC
I changed the recording
paper, but the printing quality
is still poor.
A blank sheet is ejected.
114
Cause & Solution
R The printer driver has not been installed. Install it on your computer
(page 31).
R You may have changed the feature programming password. If you do not
remember it, assign a new password using feature #155 (page 79). When
required to enter the current password, enter "0101" instead.
R All or part of the number is the same as another code or ID. Change the
number:
– remote operation ID (code): feature #306 on page 76, 88.
– fax activation code: feature #434 on page 85.
R For environments where Secure Sockets Layer (SSL) encryption is required
to send and receive email, additional email server configuration and/or the
use of another email system may be required.
Cause & Solution
R Make sure that the recording paper is loaded properly (page 16).
R Try turning the recording paper over or rotating it 180 degrees.
R Some paper has instructions recommending which side to print on. Try
turning the recording paper over.
R You may have used paper with a cotton and/or fibre content that is over
20 %, such as letterhead or resume paper.
R The recording paper is too damp. Use new paper.
R The glass or rollers are dirty with correction fluid, etc. Clean them
(page 132, 135). Please do not insert a document before correction fluid
has dried completely.
R The toner save mode of feature #482 is ON (page 82).
R The remaining toner is low. Replace the toner cartridge.
R To check the drum life and quality, please print the printer test list
(page 136). If printing quality is still poor, replace the toner cartridge and
drum cartridge.
R You placed the document facing the wrong way when using the copier.
R The other party placed the document in their fax machine the wrong way.
Check with the other party.
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