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14. Help
Problem
I cannot make calls.
The unit does not ring.
The other party complains
they only hear a fax tone and
cannot talk.
The MRedialN or MPauseN
button on the base unit does
not function properly.
The receiving mode does not
function properly.
Whenever I try to retrieve my
voice mail messages, I am
interrupted by the fax tone.
I cannot page a cordless
handset or base unit
(KX-MB2060 optional).
I cannot receive a fax
document on the computer.
I cannot display a received fax
document on the web
browser (LAN connection
only).
I cannot erase a received fax
document on the web
browser (LAN connection
only).
118
Cause & Solution
R The dialing mode setting may be wrong. Change the setting (feature #120
on page 24).
R The cordless handset is too far from the base unit. Move closer and try again
(KX-MB2060 optional).
R Another unit is in use. Wait and try again later.
R Answering machine is being used. Wait and try again later.
R The ringer volume is turned OFF. Adjust it (page 27).
R FAX ONLY mode is set (page 63). Tell the other party the number is only
used for faxes.
R Change the receiving mode to TEL mode (page 64) or TAM/FAX mode
(page 62).
R If you use a Distinctive Ring service, make sure you have set the same ring
pattern assigned by the telephone company (page 68).
R If this button is pressed during dialing, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialed will be
redialed.
R Distinctive Ring is set (feature #430 on page 68).
R You are probably entering MGN MBN M9N. This is the default setting for the
fax activation code. If you use a voice mail service, turn the fax activation
feature OFF or reprogram the activation code (feature #434 on page 85).
R The cordless handset is too far from the base unit.
R Make sure the following features are set beforehand.
– PC fax reception (feature #442 on page 86)
– Computer setting for the PC fax reception (feature #443 on page 30)
R Make sure the following features are set beforehand.
– Fax preview mode (feature #448 on page 66)
– Web fax preview access code (feature #450 on page 66)
R You cannot display a received fax document on the web browser during
printing, copying or scanning. Try again after printing, copying or scanning.
R View, print or save a received fax document before erasing (page 66).
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