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Chapter 12
Troubleshooting
Problem
HR sensor
Communication
Web application
* If you cannot solve the problem even after trying the points above, contact our information center.
The HR sensor is not
working correctly.
The device is not
recognized correctly
when it is connected to a
computer.
When communicating
with a computer, an error
screen is displayed and
communication stops.
NR Uploader does not
start even if the device is
connected to the computer.
Check that you are wearing the HR belt
correctly (
P.
64).
Check that the [HR Sensor] is set to On (
Perform pairing with the device (
If you cannot pair the device, replace the
battery after resetting the HR sensor. To reset
the HR sensor, turn the battery over so that the
negative side is facing up and hold it in place
for three seconds (
Perform a system reset for the device (
Check if the battery has run out. Replace the
battery if it has run out (
Check the connection for the computer and
the USB cable.
Clean the contact points on the device and
the cradle (
P.
126).
Perform a system reset (
Do not move the device or the cradle during
communication.
Also, avoid communicating data under
environments where static electricity has been
generated.
If an error occurs, reconnect the cradle to start
communication again.
If you connect the device before installing NR
Uploader, the computer may not recognize
the device even after you have installed
NR Uploader. If NR Uploader does not start,
update the driver software (
135
Solution
P.
65).
P.
70).
P.
P.
127).
P.
136).
P.
121).
P.
67).
136).
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