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Chapter 12
Troubleshooting
12-3 Contacting us about this product
Information center:
Call if you have questions or need to consult about the device.
Support from the Information Center is only available in Japanese. Also, the manual that is provided with the product is only
available in Japanese.
050-3155-8280
Tel:
Working hours: Monday to Friday 9:00 to 20:00 (except for public holidays and company holidays)
If the above telephone number is unavailable, try 042-585-8590.
Sending or bringing for repair:
Bring the product to your local dealer, or send it to the following repair center.
Matsumoto repair center
Address: Epson Service Center, Kanbayashi 1563, Matsumoto City, 390-1243
050-3155-7110
Tel:
Working hours: Monday to Friday 9:00 to 17:30 (except for public holidays and company holidays)
* Please note that the address or contact information may change without prior notice.
* Check the Epson Web site for more detailed information on repairs.
If the above telephone number is unavailable, try the following numbers.
Matsumoto repair center: 0263-86-7660
Inquiries about door-to-door repair service
Door-to-door service is a specialized repair service whereby a designated contractor will come to the address you specify and
pick up your product for repair. Once repairs are complete, we will send the product back to you. Please note that this is not a
free service. The product will be packed by the contractor.
050-3155-7150
Tel:
Working hours: Monday to Friday 9:00 to 5:30 PM (except for public holidays and company holidays)
If the above telephone number is unavailable, try 0263-86-9995.
* Check the Epson Web site for more detailed information on the door-to-door service.
* From 17:30 to 20:00 on weekdays (including company holidays), as well as 09:00 to 18:00 on weekends and national holidays,
you can call 0263-86-9995 (year-round service)
The contractor is Nippon Express.
* New year holidays (12/30 to 1/3) are treated like weekends and public holidays.
Showroom
* See the following Web site for more details.
Epson Square Shinjuku: Shinjuku-ku, Nishi-Shinjuku 6-24-1, Tokyo, 160-8324 Nishi Shinjuku Mitsui Bldg. 1F
[Working hours] Monday to Friday 10:00 AM to 17:00 (except for public holidays and company holidays)
Optional items and consumables
You can buy these items from your local Epson retailer or from Epson Direct:
Web site
http://www.epson.jp/shop/
http://www.epson.jp
Epson Web site
The Epson Web site provides a variety of information such as special offers, product and driver information, support, and so on.
Epson offers you full after service support. You can check the most common queries in the FAQ provided on the Web site. Please check
this before contacting us.
http://www.epson.jp/faq/
Epson offers a membership service to Epson customers and non-customers alike. We can send you the latest information
tailored to suit your needs, and help you get more from your printer. You can easily register your user information after
purchasing a product.
Sign-up right away!
Connect to the internet
http://www.epson.jp/showroom/
or free-phone 0120-545-101 (As of May, 2012)
http://myepson.jp/
137
http://www.epson.jp/support/
http://www.epson.jp/support/
Fill in the easy questions to set up your registration information.
WGPS 2012. 08
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